Refund & Cancellation Policy

Effective July 30, 2026

Overview

This Refund & Cancellation Policy applies to all catering and event management services booked through Chochan Events & Catering, operated by Chochan Technology Inc.. All of our services are one-time, project-based bookings — we do not offer recurring plans or subscriptions, so this policy addresses individual event bookings only.

Deposits

• A deposit is required to reserve your event date once your package, guest count and price have been confirmed in writing.
• Deposits are generally non-refundable, as they reserve staff, kitchen capacity and your date on our calendar, turning away other bookings for that date.
• The specific deposit amount and due date for your event will be stated in your written booking confirmation.

Cancellation by the Client

If you need to cancel a confirmed booking, the following general guidelines apply unless a different schedule is stated in your written agreement:

• More than 60 days before the event: the deposit is retained; no additional cancellation fee applies.
• 30 – 60 days before the event: 50% of the total package price is due, less any amounts already paid.
• Less than 30 days before the event: the full package price may be due, reflecting staff, ingredients and planning time already committed.

Cancellations must be submitted in writing by email to info@chochanservices.online. The cancellation date is the date we receive your written notice.

Postponements & Rescheduling

We understand that plans change. Where possible, we will make reasonable efforts to move your booking to a new date within 12 months, subject to availability. Rescheduling is treated more flexibly than cancellation, though any deposit remains tied to the rescheduled date and additional costs (such as pricing changes for a new season or guest count) may apply.

Reductions in Guest Count

Guest count reductions may be accepted up until the final headcount deadline stated in your booking confirmation, typically 7 to 14 days before your event. Reductions beyond that point, or reductions that fall below the minimum guest count for your selected package tier, may not result in a price adjustment, since staffing, ingredients and rentals are prepared in advance based on confirmed numbers.

Cancellations by Chochan

In the rare event that we must cancel a booking due to circumstances within our control, we will provide a full refund of any amounts paid. In the event of cancellation due to circumstances beyond our reasonable control (force majeure), we will work with you in good faith on rescheduling or a partial refund reflecting costs already incurred.

Non-Refundable Items

Certain costs already committed on your behalf — such as specialty ingredients purchased for your menu, custom rental orders, or third-party vendor deposits paid on your behalf — are non-refundable once incurred, regardless of the general cancellation timeline above.

How to Request a Cancellation or Change

To cancel, postpone or request a change to a confirmed booking, contact us as soon as possible:

• Phone: +1 (240) 215-9106
• Email: info@chochanservices.online

We will confirm receipt of your request and any applicable fees in writing.

Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The effective date at the top of this page reflects the most recent revision. The policy in effect at the time you book will apply to your event unless we agree otherwise in writing.